FAQ

Product

Our masks are classified as hygienic masks and are certified as complying with the UNE 0065 Specification. See this Spanish government guide for the way different types of masks are classified.

Hygienic masks are not surgical masks or FFP2 respirators (they are not personal protective equipment PPE). Hygienic masks are recommended for people without symptoms, and for children.

Our masks are made from two layers of 100% cotton fabric and are washable and reusable (see care instructions).

The inner lining of the mask is made from a 100% cotton technical fabric which has been tested and certified by ITEL for the following properties:

- The BFE or filtration of bacteria and particles larger than 0.4 microns is greater than 94% according to UNE-EN 14683: 2019 + AC: 2019

- Breathable with a differential pressure <60Pa / cm2 according to UNE ENISO 12945-2

- Water repellent (resistant to liquids and barrier of aerosols and droplets in the air) according EN-13795

(please see further details on our certifications page)

The lining fabric is certified to retain its properties for 25 washes. After this, the mask may still be used. It will continue to be at least as effective as a home-made mask.

An additional filter may be inserted between the two layers of fabric if desired, but this is optional.

Please see our size guide here and below. here and below. The measurements refer to the face, not the mask. If in doubt, we recommend choosing the smaller size. Please note there may be a slight variation in masks of the same size because they are handmade individually.  

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The two-layer design of our mask allows for an optional filter to be inserted between the two layers of fabric. Our masks have been tested and certified as compliant with UNE0065 without the need for a filter.

Filters are optional and not necessary for the mask to be effective, because the inner lining of the mask itself acts as a filter. See our certifications certifications page for details of the lining fabric properties.

The lining fabric is certified to maintain its filtration and antibacterial properties for 25 washes, after that it will gradually lose them, but remain at least as effective as a homemade mask. As the mask gets older, a filter can be added to increase protection.

The filters are made from meltblown non-woven fabric 55gsm. They come in a rectangular shape and can be cut or folded to fit the mask as needed. If used, the filter should be replaced after each use or if it becomes wet.

The mask should be washed before first use and after each use. Wash the mask by hand with a small drop of normal detergent in hot water, or machine wash at 60°C as a delicate garment. Allow to air dry, preferably in the sun. Do not use a clothes dryer.

Do not use bleach - bleach will affect the colour of your mask.

The washing instructions for the mask carriers are the same as for the masks.

The lining fabric is certified to retain its technical properties (see certifications page) for 25 washes.

Read our full care instructions here.

Wash your hands before putting the mask on. Avoid touching the inside lining of the mask when handling. Hold the mask by the outer layer and apply to the face with one hand, while securing the elastics over the ears with the other.

Avoid touching the outside surface of the mask while wearing it. If you accidentally do touch it, wash your hands. Remove the mask if it becomes dirty or wet. Children should be supervised at all times while wearing a mask.

Remove the mask without touching the outside surface. The mask should be washed after each use. Wash your hands immediately after handling the used mask.

Read our full instructions for use here.

Warning: This product is not a medical device in the sense of Directive 93/42 or Regulation EU/2017/745 and is not personal protective equipment in the sense of Regulation EU/2016/425.

This product is not a toy. It is not for use on children under 3 years of age. Children must be supervised at all times when wearing a mask. Never leave a mask on a sleeping baby or child, or anybody that is dribbling.

Masks must not be worn by anyone with breathing difficulties, or anyone unconscious, incapacitated or otherwise unable to remove the mask themselves. There is a risk of asphyxia when wet as a wet mask may prevent breathing through mouth and/or nose.

BFE and Breathability Test, ITEL Laboratory test number CE-11335/11339/11341

Made in Spain - Made in the EU.

Specification UNE 0065:2020 Reusable hygienic masks for adults and children: Requirements of materials, design, manufacture, marking and use.

The masks are made just outside Barcelona. All the materials are locally sourced.

Logistics

Peninsula and Baleares:

Standard Correos € 3.00 – Estimated delivery time 48-72 hours with (tracking number)

Correos Express courier €6.00 – estimated delivery time 24-48 hours (with tracking number)

Canarias, Ceuta and Melilla:

Standard Correos €20.00 (includes customs charges DUA) - estimated dispatch 24 hours but delivery times will depend on customs processing times, which are affected by the current situation.

For Canarias, Ceuta y Melilla: Please provide your DNI / NIE as this is required by the local authorities before we can send your order. The postage costs include customs handling.

We have the following options available for European countries:

Europe (reduced rate): Belgium, France, Germany, Italy, Netherlands - €6.00 (with tracking number)

Europe Zone A: Austria, Denmark, Greece, Ireland, Luxembourg, Norway, Portugal, Sweden, Switzerland: - €10.00 (with tracking number)

Europe Zone B: Czech Republic, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Poland, Serbia, Slovenia, Turkey - €10.00 (with tracking number)

Unfortunately we are currently unable to ship to the rest of the world. We have found that international postal systems are experiencing significant problems and delays due to the current situation.

We aim to dispatch orders within 48 hours. Delivery within the Spanish mainland takes an estimated 48-72 hours with standard delivery or 24-48 hours with a courier.

Delivery times to Canarias, Ceuta and Melilla, and Europe will be longer and we are unable to provide estimates.

You will receive an email confirmation with a delivery tracking number when your order is dispatched.

Please bear in mind that delivery times given are estimates and cannot be guaranteed. All postal and courier services have been affected by the current situation. We appreciate your patience.

If a design is showing as unavailable on the website, it means we do not currently have it in stock. Some designs may become available again while others may be discontinued. If you would like information on a specific design, please contact us at support@world-alive.net

If you are not completely satisfied with your mask for any reason, please get in touch and we will be happy to help. You can contact us with your order number by email support@world-alive.net.

Marketing and Wholesale

We sell wholesale to shops, pharmacies, schools and other organisations. Wholesale masks come individually sealed in attractive packaging with instructions for use and care. Please contact lucie@world-alive.net with details of your organisation for a copy of our wholesale catalogue and prices. 

We are supplying school, corporate organisations and retailers with customized masks that include their colours, logos or branding. Contact us at lucie@world-alive.net to discuss your needs and receive a no commitment quotation.

We sell masks in childrens' and adults’ sizes to schools, universities and nurseries. Our masks meet the highest quality and safety standards and are delivered individually packaged for safe handling. Schools can choose from our wholesale catalogue or create a unique personalised mask in their schools colours and with their logo. Please contact annette@world-alive.net for further information.

Yes, if you are a content creator or you have a network you would like to offer the masks to please contact lucie@world-alive.net 

If you are interested in press or PR please contact us at lucie@world-alive.net 

Company

The MasksForAll shop was set up in Barcelona in March 2020 by the team at World Alive SL (NIF B63470496) – The makers of well-known children’s toy brands Aqua Dragons and Soul Mates. For more information, see our About Us page.

 

Yes, we have. We believe we are all in this together and we know there are people in Barcelona who can’t afford to buy masks. 

As well as producing masks to sell, we also make some to give away. So far we have been able to donate hundreds of masks to local organisations who distribute them within their communities, and we will continue to do so. Some of the organisations we have donated to include Caritas and El Casal dels Infants de Raval. You can read more about our charity donations in this blog